-
EngineeringHow We Improved Agent Chat Efficiency with Machine Learning
Read to find out how Customer Support Experience's Phoenix live chat team improved agent chat efficiency with machine learning.
-
EngineeringHow Grab Leveraged Performance Marketing Automation to Improve Conversion Rates by 30%
Read to find out how Grab's Performance Marketing team leveraged on automation to improve conversion rates.
-
EngineeringOne Small Step Closer to Containerising Service Binaries
Learn how Grab is investigating and reducing service binary size for Golang projects.
-
EngineeringCustomer Support Workforce Routing
Read how we built our in-house workforce routing system at Grab.
-
EngineeringServing Driver-partners Data at Scale Using Mirror Cache
Find out how a team at Grab used Mirror Cache, an in-memory local caching solution, to serve driver-partners data efficiently.
-
-
EngineeringTrident - Real-time Event Processing at Scale
Find out where the messages and rewards come from, that arrive on your Grab app. Walk through scaling and processing optimisations that achieve tremendous throughput.
