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How Grab experimented with chat to drive down booking cancellations
At Grab, we consistently strive to build a platform that delivers excellent user experience to both our Passengers and Driver-Partners. A major degradation to a seamless booking experience is the cancellation of that booking.
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Grabbing Growth: A Growth Hacking Story
Disrupt or be disrupted - that was exactly the spirit in which the Growth Hacking team was created this year. This was a deliberate decision to nurture our scrappy DNA, and ensure that we had a dedicated space to experiment and enable intelligent risk-taking.
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How to Go from a Quick Idea to an Essential Feature in Four Steps
How do you work within a startup team and build a quick idea into a key feature for an app that impacts millions of people? It's one of those things that is hard to understand when you just graduate as an engineer.
