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EngineeringDispatchGym: Grab’s reinforcement learning research framework
DispatchGym is a research framework that supports reinforcement learning (RL) studies for dispatch systems. A system that matches bookings with drivers. Designed to be efficient, cost-effective, and accessible, this article outlines its principles, research benefits, and real-world applications.
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EngineeringCounter Service: How we rewrote it in Rust
The Integrity Data Platform team at Grab rewrote a QPS-heavy Golang microservice in Rust, achieving 70% infrastructure savings while maintaining similar performance. This initiative explored the ROI of adopting Rust for production services, balancing efficiency gains against challenges like Rust’s steep learning curve and the risks of rewriting legacy systems. The blog delves into the selection process, approach, pitfalls, and the ultimate business value of the rewrite.
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EngineeringThe complete stream processing journey on FlinkSQL
Introducing FlinkSQL interactive solution to enhance real-time stream processing exploration. The new system simplifies stream processing development, automates production workflows and democratises access to real-time insights. Read on about our journey that begun at addressing challenges encountered with the previous Zeppelin notebook-based solution to the current state of integration with and productionisation of FlinkSQL.
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EngineeringEffortless enterprise authentication at Grab: Dex in action
This article outlines Grab's journey towards enabling a seamless single sign-on experience for its numerous internal applications. It addresses the challenges of fragmented authentication and authorisation systems and introduces Dex, an open-source federated OpenID Connect provider, as the chosen solution. The document details the implementation of Dex, its key features, and discusses future plans for an unified authorisation model.
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EngineeringFrom failure to success: The birth of GrabGPT, Grab’s internal ChatGPT
When Grab's Machine Learning team sought to automate support queries, a failed chatbot experiment sparked an unexpected pivot: GrabGPT. Born from the need to harness Large Language Models (LLMs) internally, this tool became a go-to resource for employees. Offering private, auditable access to models like GPT and Gemini, the author shares his journey of turning failed experiments into strategic wins.
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Engineering · Data Analytics · Data ScienceStreamlining RiskOps with the SOP agent framework
Discover how the SOP-driven Large Language Model (LLM) agent framework is revolutionising Risk Operations (RiskOps) by automating Account Takeover (ATO) investigations. Explore the potential of this transformative tool to unlock unprecedented levels of productivity and innovation across industries.
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Engineering · Data Analytics · Data ScienceIntroducing the SOP-driven LLM agent frameworks
The SOP-driven Large Language Model (LLM) agent framework, revolutionises enterprise AI by integrating Standard Operating Procedures (SOPs) to ensure reliable execution and boost productivity. Achieving over 99.8% accuracy, it offers versatile automation tools and app development, making AI solutions 10 times faster. The framework addresses LLM challenges by structuring SOPs as a tree, enabling intuitive workflow creation. The framework aims to transform enterprise operations and explore industry applications.
Engineering
Grab's service mesh evolution: From Consul to Istio
When you're running 1000+ microservices across Southeast Asia's most complex transport and delivery platform, 'good enough' stops being good enough. Discover how Grab tackled the challenge of migrating from Consul to Istio across a hybrid infrastructure spanning AWS and GCP, separate AWS organizations, and diverse deployment models. This isn't your typical service mesh migration story. We share the real challenges of designing resilient architecture for massive scale, the unconventional decisions that paid off, and the lessons learned from coordinating migrations while keeping critical services like food delivery and ride-hailing running seamlessly. From evaluation criteria to architecture decisions, migration strategies to operational insights - get an inside look at how we're building the backbone of Grab's microservices future, one service at a time.
