Grab Tech

How We Improved Agent Chat Efficiency with Machine Learning

Read to find out how Customer Support Experience's Phoenix live chat team improved agent chat efficiency with machine learning.

Suman Anand · Elisa Monacchi · Darrell Tay · Yun Zou · Wan Ling Guai 19 Apr 2021

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Consumer Support Engineering Machine Learning
How Grab Leveraged Performance Marketing Automation to Improve Conversion Rates by 30%

Read to find out how Grab's Performance Marketing team leveraged on automation to improve conversion rates.

Sc Ng · Herman Khoo · Audrey Jee · Vaibhav Vij · Mohammed Milhad Miah 22 Mar 2021

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Automation Engineering Marketing
One Small Step Closer to Containerising Service Binaries

Learn how Grab is investigating and reducing service binary size for Golang projects.

Stan Halka · Samuel Thomas 23 Feb 2021

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Backend Cloud-Native Transformations Containerisation Engineering Golang Kubernetes
Customer Support Workforce Routing

Read how we built our in-house workforce routing system at Grab.

Suman Anand · Elisa Monacchi · Jasmine Lim · Matthew Yeow · Pengcheng Zhao 5 Feb 2021

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Chat Customer Support Product Queueing Routing Workforce Routing
Serving Driver-partners Data at Scale Using Mirror Cache

Find out how a team at Grab used Mirror Cache, an in-memory local caching solution, to serve driver-partners data efficiently.

Indrajit Sarkar 26 Jan 2021

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Data at Scale Mirror Cache

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